FAQs
General Questions
Where are you located?
Manufacturing printing unit : Sharjah rolla , Ajman industrial area 2 , International city Dubai
How can I contact you?
You can contact us via +971568791913 or send us an email at info@giftium.ae or Whatsapp at +971509391703
Placing An Order
What is the minimum order quantity?
While we don’t enforce a minimum order quantity, we primarily operate as a wholesale business. That said, we’re more than happy to fulfill single-unit orders as well. However, if customization or branding is required, the cost varies based on quantity—it becomes much more economical as the order size increases, with the best value typically achieved between 50 to 100 units. For optimal pricing on customized products, we recommend ordering a minimum of 50–100 units. You can use our website to explore customization pricing by adjusting the quantity and clicking “Apply” to see how the cost changes. Please note, product prices remain constant regardless of quantity; only customization costs are affected.
What is the delivery time?
Our standard production lead times are:
1 day for unbranded orders
4-5 days for branded orders up to 250 units
5-6 days for branded orders up to 500 units
6-7 days for branded orders up to 1500 units and so on…
For delivery within the UAE, we deliver all orders within 1-3 days
For delivery to other countries, kindly check with your dedicated sales point of contact.
What forms of payment do you accept?
We accept credit card (Mastercard or Visa only) or bank transfer. American Express credit cards aren’t accepted unfortunately.
What are the requirements for custom-made products?
We can add your logo or design on any of our products. Select suitable products from our inventory of 2500+ products, and email your dedicated sales representative with the artwork files and product list. You will receive mockups within 24 hours.
All artwork files must be vectorized artworks in PDF, AI, EPS or equivalent file formats for accurate customization. In case you only have an image file like high resolution PNG or JPG, then our designers can help you convert that into a vector format.
Can I make request for changes after the order has been placed?
Once your order is confirmed, we begin by creating a pre-production sample. During this stage, you’re welcome to request adjustments—minor changes can be made for a small additional fee. However, once you approve the sample and bulk production starts, further modifications may no longer be possible. If changes are needed at that point, please consult your sales representative, who will do their best to accommodate your request if feasible.
Do you provide design services?
Yes, our in-house design team is available to help create virtual mock-ups and visual options featuring your designs or ideas on our products. We also offer support with designing custom packaging to match your branding needs.
After Sales Support
Can I cancel my order?
Contact us to find a suitable solution
I realized I made a mistake upon receiving the product, can I request for changes?
Contact us to find a suitable solution
Do you provide any sales & marketing support?
Yes, we do. We offer a dedicated marketing portal that includes a wide range of ready-to-use, neutral marketing materials—such as flyers, email templates, product videos, pitch decks, social media content, and high-resolution images—to help you effectively promote your products.
After Sales Support
How can I track my order?
You can contact your sales representative to check the order status
What is the shipping cost?
Check our website to estimate shipping costs within the UAE. If your delivery location is outside UAE, then our team will check and provide you an estimate.
In case of item return, will I get a refund?
Yes, we will refund all returned items in original condition. Shipping costs are not subject to be refunded.
Can I get a sample?
Yes, you can purchase samples on our website for review, or request your dedicated sales representative to send you samples on returnable basis with a deposit fee. Once the samples are returned, we can refund the deposit fee. You can also collect samples from any of our locations.
